Consumer Help For Car Buyers in Alberta

Mark Gordon BrownStarred Page By Mark Gordon Brown, 7th Jun 2012 | Follow this author | RSS Feed | Short URL http://nut.bz/3qj1crsk/
Posted in Wikinut>Guides>Transport>Cars

Have you ever bought a car and realized you made a mistake; the dealer was not honest? Me too. My wife and I bought a truck and were taken advantage of. Here is our story.

Buying a Used Truck

A few weeks ago my wife and I went shopping for a used truck. We went to some dealerships in Edmonton, Alberta, after not finding anything in Wetaskiwin.

My wife did the phoning around, she specifically asked for trucks that could pull a 2 horse trailer with sheep. We needed to replace our farm truck which had not been running well for some time.

We found a few we took for test drives, before deciding on one of them and making an offer. To note, this was at a dealership that only sold used cars and trucks, most of which were below $10,000.

When we had called around we were told all cars and trucks had a safety test done on them, we took this to mean that all had passed. We were only shown the safety test after paying and signing the papers. The safety test showed some fails but the dealer said they were not major. We did not know better and drove away.

Problems Started

I drove our current car home and my wife drove the truck, we live just over an hour away from where we bought it. When we got home my wife said she had noted some problems at higher speeds and also noticed there were no headrests.

We took it to a mechanic the following day. He noted that the U-Joint was a problem and was not indicated on the safety test, and the missing headrests was a safety problem also not mentioned on the safety test.

He told us about AMVIC.

AMVIC

AMVIC stands for Alberta Motor Vehicle Industry Council, you can find them at amvic.org. They are a sort of consumer protection group and help when there are problems between dealers and buyers, protecting against wrong doing.

In my case, they forced the dealer to pay for the U-Joint and to supply headrests. The reason they were able to help was because these problems were not listed on the safety inspection, which actually should have been shown to us prior to money changing hands.

AMVIC does not help if you buy a car from a private sale and cannot "Force" settlements, but in many cases it is better for the dealer to fix the consumer problem than for it to go to the next level (the media, or court!).

Anyhow, I just want to make people in Alberta Aware of AMVIC and to say that it is great, but also to buyers to be aware, make sure to ask for the safety inspection first, and to warn others that if a dealer says a car comes with a safety inspection does not mean it passed.

Our new truck is still at the mechanics waiting for the repairs to be done.

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Tags

Alberta, Amvic, Bought, Buy, Buyers, Buying, Car, Consumer, Dealer, Help, How To, Lemon, New, Scam, Truck, Used

Meet the author

author avatar Mark Gordon Brown
Raised in Michigan, I have a son who recently joined the Military. I am living in Canada with my wife where we have a hobby farm.

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Comments

author avatar Steve Kinsman
8th Jun 2012 (#)

I hope you get your truck back in excellent running order, Mark. Good luck.

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author avatar Jerry Walch
8th Jun 2012 (#)

Quite an adventure in truck buying, Mark. Don't you have access to "Car FAX" in Canada?

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author avatar Mark Gordon Brown
8th Jun 2012 (#)

This was a used truck, the dealer was selling a truck with problems that he was not telling us about as such the problems with him was that he was in breach of the Fair Sale laws.

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author avatar Jerry Walch
8th Jun 2012 (#)

That is what Carfax is all about, Mark. It's a free service that provides a complete history on almost any used vehicle. A consumer can request a free Carfax report directly on any used vehicle they are considering purchasing. Here's the link for Carfax http://www.carfax.com/entry.cfx Type in your trucks VIN and see what pops up.

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author avatar Kym
19th Jun 2012 (#)

Actually, Carfax is NOT the best way to go. They are for Americans. I was an IDIOT and trusted carfax, got fked over by a dealer and tried carPROOF and only there was a single line that read "Registered in Auction as Major Incident - Structural Damage" That clued me in to why my car was so messed up. Carfax is useless

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author avatar Md Rezaul Karim
8th Jun 2012 (#)

Nicely expressed story. Thank you for sharing.

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author avatar cnwriter..carolina
8th Jun 2012 (#)

interesting and a warning for all of us to be aware when we deal with used car salespeople.....or salespeople of any large item...

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author avatar Mark Gordon Brown
8th Jun 2012 (#)

Thanks Jerry, that would be good to know if the vehicle was written off or something!

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author avatar Denise O
9th Jun 2012 (#)

I am so sorry to hear about y'alls mess. I must say, I hear ya and my hubby sells cars. We were hosed a few months back, yes even my hubby, lordy! From the darn dealership he works at and they wouldn't give us our money back. We sold it to a young man that is 16 and loves to tinker on cars and we ate a 1000 buck loss and still had to get another car. Once again sorry dude. I hope all is well with you and yours. Thank you for sharing.:)

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author avatar LOVERME
10th Jun 2012 (#)

good
again i'm off limits
becoz some one hates me
w/o any plausible reasons
she'e after someone
thinking its me
how silly ...

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author avatar Judy Ellen
16th Jun 2012 (#)

Wow! What a great article and information. Thank you for informing us about the AMVIC. Years ago my son bought a lemon and I cosigned but when the car failed we have no recourse. then my son lost his job so I had to take over the payments. I filed bankruptcy and ended up loosing my home! Yes it left deep emotional scares losing my home by the Lake, and, I should finally write about it. Thanks for being an inspiration for me.

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author avatar Kym
19th Jun 2012 (#)

Judy! Im so sorry to hear that. It makes me wonder how many others are in the same horrid position as you, or myself even..

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author avatar Kym
19th Jun 2012 (#)

Hi All, I bought a car from a dealer, who then shut down his whole business when I confronted him about my car being in an unreported accident, then disappeared for 3 weeks until I told AMVIC if they couldnt help me I would take it into my own hands.I have been proven FRAUDED, and because the dealer said he would reverse the sale, AMVIC has closed their case. Problem is, this guy got fired from his MANAGER role of 16 years and now has no business and a low paying job. Im being told it doesnt matter if it takes YEARS for this guy to make it right, they dont care and since he agreed to reverse the deal they wont even charge him with the 3 breaches of the fair trading act. I deal with a Car alarm going off 6+times a day and my co-workers and neighbours hate me, even if the doors are locked the alarm goes off, and YES ive tried finding the info to disable the alarm and it wont work! The guy who owned the car before me drove it into a wall and caused $9,000 worth of damage (AMVIC guy showed me a form that the dealer claimed to have showed me, but "forgot" to get me to sign) I ask to have a copy of that form and was denied. Now, they tell me its a civil case if the dealer doesnt come through in the next YEAR. and, they will not give me ANY info from their investigation i have to get it from the Freedom of Information act. SCREW AMVIC AND EVERY OTHER GOVERNMENT SERVICE. They are NOT here for consumers, only the dealers that have to pay them $6 a car sold. If anyone else has a story like mine, please contact me as I am NOT taking this sitting down when Ive been proven to be in the right,

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author avatar Kym
19th Jun 2012 (#)

even if the doors ARENT locked****is what i meant.

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author avatar Ivyevelyn, R.S.A.
25th Jun 2012 (#)

I am clueless about buying and selling cards. I wrote a car off, concertined the front in, it stayed in the repair shop for over a year, then the mechanics shop really spruced it up and I took it back, after having it written off by the insurance company. It has been resurrected and is in my front yard right now. It is looking fine and running well..... again.

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author avatar Mark Gordon Brown
25th Jun 2012 (#)

AMVIC did help us a bit, but we were still screwed by the car sales guy over all. Next time we will only go to a proper dealer, at least there you know you get screwed on price but get safer cars.

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author avatar Sue T
14th Nov 2012 (#)

We are currently dealing with an Amvic case from a poor deal. This sale was in Edmonton and I still have not recieved any paper work I was promised. ( over 2 weeks ago) tired of dealing with it and sent our complaints to Amvic. I am glad to see I'm not the only one going through these types of things, yet I'm a little disturbed that curbers have effected so many.

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author avatar Sue T
14th Nov 2012 (#)

We are currently dealing with an Amvic case from a poor deal. This sale was in Edmonton and I still have not recieved any paper work I was promised. ( over 2 weeks ago) tired of dealing with it and sent our complaints to Amvic. I am glad to see I'm not the only one going through these types of things, yet I'm a little disturbed that curbers have effected so many.

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author avatar Michelle
29th Jun 2013 (#)

I work in the auto industry in Edmonton. You have to be careful. Many used vehicle dealers are only doing safety inspections now...and the AMVIC inspection really doesn't guarantee that the vehicle you are purchasing is mechanically fit. If the dealer doesn't show you everything including the repair bill for the vehicle you are puchasing...go away quickly. Many stores have found ways around the "As is" clauses which were against AMVIC to sell 10 years ago.

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